FAQ

Witigo Parental Filter for Android

Does the application work on all phones and tablets?

Witigo Parental Filter parental control application for Android is compatible with smart phones and tablets running operating system Android version 3.1 or higher.

Which mobile operators does Witigo Parental Filter for Android work with?

Witigo Parental Filter for Android works with all mobile operators.

Can my child just uninstall Witigo Parental Filter for Android?

To avoid uninstallation of the application by children, Witigo Parental Filter for Android has protection against uninstallation.

It is not possible to uninstall the application via Android > Settings > Apps > Parental Filter > Uninstall

How can I uninstall Witigo Parental Filter for Android parental control application?

To obtain the uninstall procedure for the application, navigate to pf.witigo.net. With login and password identification (known exclusively to parent) you will be able to obtain the uninstall procedure.
If the application is uninstalled, the parent will receive an alert email to warn them that Witigo Parental Filter for Android has just been uninstalled.

Witigo Parental Filter for iOS

Does the application work on all phones?

Witigo Parental Filter for iOS is compatible with iPhone and iPad devices running iOS 5.1 (or higher)..

Which mobile operators does Witigo Parental Filter for iOS work with?

Witigo Parental Filter for iOS works with all mobile operators..

Can my child just uninstall Witigo Parental Filter for iOS?

By default, on iPad and iPhone, it is not possible to block the uninstallation of an application.
To protect yourself against this risk, you need, when you install the application, to provide a restriction against uninstallation.


    To do this, follow the procedure below:
  • Navigate to Settings> General> Restrictions
  • Uncheck “Deleting Apps”

Without the access code to the restrictions, your child will not be able to uninstall the application.

Witigo Parental Filter for Windows

Does Witigo Parental Filter for Windows work on all versions of Windows?

Witigo Parental Filter for Windows works on the following Microsoft operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10

Why are you offering a paid product when so many solutions are available for free?

The majority of free solutions work using a database of predefined sites (black list), which does not allow you to have complete filtering in real time. Witigo Parental Filter for Windows parental control software allows you to perform a dynamic analysis of each new page as it incorporates ICE (Intelligent Content Evaluation) real time filtering technology, allowing you to analyse all sites in real time and filter them accordingly. Sites categorised as undesirable, as set by the parents, are blocked. Witigo ICE technology is consistently recognised for its quality by the Filtra test conducted annually by the independent association Action Innocence.

Windows Parental Filter for Windows software offers you:t

  • a content recognition technology superior to free solutions
  • more than 27 customisable categories
  • filtering in 5 languages and recognition of 31 languages

Questions relating to licence

Can one licence protect several machines?
The licence for Witigo parental control software for Windows allows protection for up to 3 machines.

If your version of Witigo Parental Filter for Windows does not work correctly, here are some elements to check:

Make sure you have no other parental control software installed (e.g. parental control supplied with Windows Live suite or with your anti-virus software, or integrated in some versions of Windows Vista/7). If this is the case, you should deactivate them.

If other parental control applications are present on your computer or mobile device, please uninstall them.

Ensure you do not have too many security products, such as anti-spyware (Adware, Spybot etc.), although keeping current anti-virus.

Ensure that the latest Windows updates are installed, especially the critical recommended updates and particularly any updates relating to Microsoft .Net Framework.

Uninstall Witigo Parental Filter and re-install it from this download link

If problems persist, contact technical support

Witigo Parental Filter Free Edition

Which operating systems does Witigo Parental Filter Free Edition work on?

Witigo Parental Filter Free Edition works with computers running the following Microsoft Windows operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7

Can one licence protect several machines?

Witigo Parental Filter Free Edition is a solution with entry level functionality with only 8 categories of filtering. This solution is limited to 1 machine for a duration of 1 year.

I have installed the solution, but I do not know the parent password to configure it. What should I do?

During the installation of the product, you must define a password for the parent's account allowing you to modify the configuration. By default, the password is “admin”.

If you have forgotten your password, you must re-install a new version and/or contact our technical support team.

My licence will soon expire. What do I need to do to renew it?

Witigo Parental Filter Free Edition is a free version allowing you to discover the essential functionality of quality filtering during 1 year. It is not intended to operate beyond this. Therefore, there is no renewal process for this solution. To continue to benefit from quality Internet filtering and additional features, you should turn to the complete Witigo Parental Filter for Windows solution, or reinstall a new version of Witigo Parental Filter Free Edition.

If your version of Witigo Parental Filter Free Edition does not work correctly, here are some elements to check:

Make sure you have no other parental control software installed (e.g. parental control supplied with Windows Live suite or with your anti-virus software, or integrated in some versions of Windows Vista/7). If this is the case, you should deactivate them.

If other parental control applications are present on your computer or mobile device, please uninstall them.

Ensure you do not have too many security products, such as anti-spyware (Adware, Spybot etc.), although keeping current anti-virus.

Ensure that the latest Windows updates are installed, especially the critical recommended updates and particularly any updates relating to Microsoft .Net Framework.

Finally, uninstall Witigo Parental Filter Free Edition and re-install using the installation package.

 
 

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